Effective Date: January 27, 2025
Last Updated: March 22, 2026
At Docfai, we believe in keeping things simple and transparent. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
We only collect what we need to provide our service
Your data stays secure and private
You're always in control
We never sell your information to third parties
All content processing happens locally on your device — we never access your captures
Docfai is built on a local-first architecture. It is important to understand the distinction between the data we store and the content you create:
Email address and account credentials
Billing and subscription information (via Stripe)
Team membership and management data
Usage analytics and technical logs
Screenshots, screen recordings, and video captures
Generated guides, documentation, and annotations
Any files or media produced through the application
All processing of this content happens entirely on your local device
Local-Only Disclaimer: Docfai does not upload, transmit, access, or store your user content on our servers. All captures, recordings, and generated documentation remain exclusively on your local device. Because we have no access to your user content, Docfai is not responsible for the security, backup, or recovery of files stored on your device. You are solely responsible for maintaining and securing your locally stored content.
When you create a Docfai account, we collect:
Your name and email address
Company name
Password (encrypted and secure)
Billing information (processed securely through Stripe)
To improve our service, we collect:
How you use Docfai features
Team management activities (only for team admins)
Subscription and payment history
Like most online services, we collect:
Browser type and version
IP address
Device information
Log data for troubleshooting
Create and manage your account
Process your subscription payments
Enable team collaboration features
Provide customer support
Understand how features are used
Fix bugs and technical issues
Develop new features
Send important account updates
Respond to your support requests
Share product updates (only if you opt-in)
Prevent fraud and abuse
Protect your account security
Comply with legal obligations
Supabase - Database and authentication
Stripe - Payment processing
Your payment information goes directly to Stripe. We never see or store your credit card details.
We may disclose information if required by:
Court orders or legal processes
Government requests
Protection of rights and safety
We don't sell your data to advertisers
We don't share your information for marketing purposes
We don't track you across other websites
All data is encrypted in transit (HTTPS/TLS)
Passwords are securely hashed
Regular security audits and updates
Limited employee access to sensitive data
Secure cloud infrastructure
Use a strong, unique password
Keep your login credentials private
Log out on shared devices
Report any suspicious activity
You have the right to:
Request a copy of all information we have about you
Edit your account details anytime in settings
Permanently remove your account and data
(Note: Some data may be retained for legal/billing purposes)
Download your team and subscription information
Unsubscribe from marketing emails anytime
To access, update, or delete your data:
Log in to your Docfai account
Go to Account Settings
Choose the appropriate option
Need help? Contact us at support@docfai.app
| Data Type | Retention Period |
|---|---|
| Active Account Data | Duration of subscription |
| Cancelled Accounts | 30 days after deletion |
| Subscription Data | 7 years after cancellation (tax/legal requirements) |
| Support Tickets | 3 years |
| Log Data | 90 days |
Cloud servers in secure data centers
Supabase infrastructure (EU/US regions)
Stripe payment processing (global)
We comply with GDPR requirements
Standard Contractual Clauses protect international transfers
Your data rights are fully protected
Docfai is designed for businesses and is not intended for children under 16. We don't knowingly collect information from children. If you believe a child has provided us with personal information, please contact us at support@docfai.app and we'll delete it immediately.
Docfai complies with:
GDPR (General Data Protection Regulation - EU)
CCPA (California Consumer Privacy Act - USA)
PCI-DSS (Payment Card Industry - via Stripe)
Industry-standard security practices
Have questions about your privacy?
Email: support@docfai.app
Website: https://docfai.com/privacy
Support: support@docfai.app
Response Time: We respond to privacy inquiries within 48 hours.
Thank you for trusting Docfai with your team's data. Your privacy is important to us.